TestFyra Accelerator
- Bulk Call Generation to simulate real-world traffic at scale
- Load Testing to assess system limits and response under stress
- Performance Monitoring to identify bottlenecks and optimise KPIs
- Automation-First Approach for continuous and repeatable validation
The Challenge
Modern telecom and contact centre environments face unpredictable traffic surges, evolving protocols, and increasing customer expectations. Without robust performance testing, organisations risk outages, degraded service, and missed SLAs—especially during peak events, migrations, or new service rollouts.
Our Solution
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Simulate Real-World Load Conditions
Recreate real user traffic across legacy telephony, VoIP, and 5G networks to reflect real usage patterns.
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Automate Complex Call Journeys
Test everything from IVR paths and call routing logic to failover scenarios and seamless omnichannel interactions.
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Benchmark for Performance and Resilience
Evaluate system behaviour under realistic conditions to uncover performance bottlenecks and scalability limits.
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Future-Ready and Backward-Compatible
Support hybrid environments—from traditional PSTN and SIP setups to modern, cloud-native contact centres.
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Insights That Drive Action
Access data-rich reports to launch with confidence, scale smartly, and continuously optimise operations.
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Faster Time-to-Value for QA Teams
Leverage a pre-built, extensible testing platform designed for the unique needs of telecom and enterprise QA.
Key Benefits
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Plan
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Benchmark
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Optimise
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KPI Tracking
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Realistic Load
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Stress Testing
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End-to-End Automation
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Multi-Channel Coverage
Design comprehensive performance testing strategies tailored to your environment
Establish baseline performance metrics for your telecom and contact centre systems
Fine-tune systems based on real-world performance data and insights
Monitor critical metrics throughout every test cycle
Generate authentic traffic patterns to uncover hidden issues
Identify system breaking points before they impact customers
Automate complex call flows and agent interactions for true E2E validation
Validate voice, messaging, and social channels in a single platform
Key Use Cases
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Telecom Network Capacity Planning:
Generate realistic traffic loads to validate network capacity and identify bottlenecks before commercial deployment.
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IMS Core Performance Testing:
Validate the performance and stability of IP Multimedia Subsystem (IMS) core networks under varying traffic conditions.
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Contact Centre Peak Load Handling:
Simulate high-volume customer interactions during anticipated peak periods like major sales events or service disruptions.
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5G Network Function Validation:
Test the performance of virtualised network functions in 5G environments under various traffic scenarios.
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University Clearing Capacity Testing:
Simulate high volumes of inbound and outbound calls during critical enrolment periods with IVR, queue, and agent interaction automation to ensure contact centre readiness.
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Omnichannel Customer Experience Validation:
Test integrated customer journeys across voice, social media, chat, and messaging platforms.
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Emergency Response Centre Readiness:
Validate the capacity and performance of emergency contact centres under crisis-level call volumes.
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VoIP Gateway Stability Testing:
Ensure reliable performance of Voice over IP gateways under sustained heavy traffic conditions.
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Cloud Migration Validation:
Compare performance before and after migration of telecom services to cloud platforms to ensure service quality is maintained.
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Network Node Failure Testing:
Simulate high traffic loads during failover scenarios to validate system resilience and redundancy mechanisms.
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SIP Trunking Service Validation:
Test SIP trunk capacity, quality, and performance for enterprise voice services.
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Telco Cloud Elasticity Testing:
Validate the ability of virtualised telecom infrastructure to scale under varying traffic demands.
Key Capabilities
Telecom Services Testing
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Bulk call generation for both incoming and outgoing traffic
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User plane and control plane interface simulation
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Legacy telephony, LTE, VoLTE, and SIP call flow generation
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Handset and telecom node simulation
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RAN and Core node simulation for 4G, IMS, VoLTE, and 5G networks
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KPI monitoring and performance counter extraction
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Telco cloud stability testing
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Registrations, voice call, data call, PDU session, and node-level call flow simulation
Contact Centre Testing
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Inbound and outbound call traffic generation at scale
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Real-time, high-volume call simulation
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IVR and queue call flow automation
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SIP trunk, SBC, and SIP server testing
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SIP trunk integration and simulation
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Agent softphone and endpoint interaction automation for end-to-end call flow coverage
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PSTN and cellular call simulation
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Omnichannel test coverage: WhatsApp, Facebook, Twitter, SMS, chatbot, and more
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KPI monitoring and deep performance analysis
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Call centre agent interaction automation
FAQ
TestFyra Accelerator supports legacy telephony, LTE, VoLTE, SIP, 4G, 5G, IMS, and a wide range of contact centre protocols and channels.
Yes, our platform can generate both inbound and outbound call and messaging traffic at scale.
Yes, TestFyra Accelerator can be deployed on-premises, in private clouds, or integrated with public cloud environments.
Absolutely. We provide end-to-end automation for IVR, queue handling, agent interactions, and endpoint workflows—including omnichannel scenarios.
We extract, monitor, and report on all critical KPIs and performance counters, delivering actionable insights and detailed analytics.
Yes, our team can design and script custom test scenarios tailored to your unique requirements.
We offer comprehensive training, knowledge transfer sessions, and ongoing support to ensure your team’s success.
Let’s Talk Performance Testing
Speak with our solution architects and performance testing specialists to explore how TestFyra Accelerator can help you validate, optimise, and future-proof your telecom and contact centre operations.